What happens if I forget my password?
Click Forgot your password on the Sign In page, enter the email address you used when you created an account and a link to reset your password will be sent to you.
How do I join a feature screening?
At least 15 minutes before your screening, log in to this website and click the appropriate film. You’ll then be directed to enter our screening room. From there, you’ll be able to play the film at the release time. We invite all patrons to stay tuned following the screening to join a Q&A with the film team. You will join directly from this site.
How do I watch the Short Films program?
Anytime after the release time, log in to this website and click the appropriate shorts program. On the landing page, click “Watch Now” to navigate to the viewing page. From there, you’ll be able to play the program. We invite all patrons to watch the full program with a Q&A at the end.
How do I join a panel?
At least 15 minutes before the panel, log in to this website and click the appropriate event. You’ll then be directed to enter our screening room. At the start time, the discussion will begin.
What are the system requirements?
You can watch on PCs running Windows 7+, Intel-based Macs running macOS10.12+. You will need a broadband or fibre internet connection - dial up will not work. We recommend using the latest version of the following browsers: Google Chrome, Firefox, Microsoft Edge, Internet Explorer, Safari, or Opera. Internet Explorer on Windows 7 is no longer supported.
I can’t stream any of the content, what’s going on?
Check your minimum system requirements above. We recommend that you update to the latest version of your browser.
We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. For High Definition (HD) streaming we recommend VDSL, cable or fibre connections as we cannot guarantee consistent HD streaming on ADSL.
Why does video playback stall or not play smoothly?
Confirm that you’re using the latest version of one of the recommended browsers. Then try refreshing your browser. If your internet connection is poor or inconsistent you may experience problems during playback.
What devices can I Chromecast from?
You can Chromecast from a Chrome web browser on a laptop or desktop following these instructions:
1. Connect your computer to the same Wi-Fi network as your Chromecast device.
2. Click the three-dot menu button in the top right of your Chrome browser toolbar.
3. Select “Cast” from the drop down menu.
4. In the dialog box, choose the Chromecast device you’d like to use.
5. Start the film by clicking play on your computer.
How can I stream via Airplay?
Airplay is available for this screening. To stream content from your Apple devices to your Apple TV or AirPlay 2-compatible smart TV, please visit this support article: https://support.apple.com/en-us/HT204289#iOS
Are closed captions available?
Yes, closed captions are available for this event. To enable closed captions, click on the [CC] button in the bottom right of the player while watching the films.
Should these question not address your issue, please contact customer support at firstname.lastname@example.org.